Weekend Front Desk & Guest Concierge Specialist

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Valet duties as required

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking a Front Desk Agent to welcome residents and guests, provide information and resources for a meaningful visit, and act as a liaison between guests and residents to ensure exceptional service.

The role emphasizes professional communication, adherence to check-in policies, and coordination with building staff to maintain security and guest satisfaction.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Drivers License

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Skills

Interpersonal skills

Strong communication skills

Organizational skills

Computer literacy

Education

High school diploma or GED

Some college preferred

Valid Drivers License

Job description

KW PROPERTY MANAGEMENT AND CONSULTING is seeking a Front Desk Agent to welcome residents and guests, provide information and resources for a meaningful visit, and act as a liaison between guests and residents to ensure exceptional service.

The role emphasizes professional communication, adherence to check-in policies, and coordination with building staff to maintain security and guest satisfaction.