Guest Services & Sales Advisor - Car Wash

Flagship Carwash; Burlington (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Spotless Brands is hiring a Customer Service Advisor to be the first contact for guests at our car wash and lube center entry points. You will greet customers, identify needs, educate on wash/detail and maintenance packages, promote memberships, handle kiosk payments, and help drive sales while supporting daily site operations.

Ideal candidates have strong communication and sales skills, a customer-first attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Prior customer service or sale experience preferred, not required.
• Must be at least 16 years of age (or older where required by law or safety regulations).
• Valid driver’s license preferred (may be required depending on location and responsibilities).

Responsibilities

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints).
• Identify customer needs through open-ended questions and active listening.
• Educate customers on available wash and detail packages, highlighting features, benefits, and value.
• Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only).
• Promote and sell memberships, including Fast Pass and Unlimited programs.
• Present and explain current promotions and incentives to encourage additional purchases.
• Assist customers with payment transactions at the kiosk and answer general inquiries.
• Overcome objections with professionalism and empathy to guide customers to the best solutions.
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns.
• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs.
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment.
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep.
• Perform other duties as assigned to support the team and site performance.

Skills

Excellent communication

Active listening

Persuasive speaking

Sales mindset

Customer service

Time management

Multitasking

Team collaboration

Adaptable communication

POS systems

Education

High school diploma

Tools

POS systems

Kiosk systems

Job description

Spotless Brands is hiring a Customer Service Advisor to be the first contact for guests at our car wash and lube center entry points. You will greet customers, identify needs, educate on wash/detail and maintenance packages, promote memberships, handle kiosk payments, and help drive sales while supporting daily site operations.

Ideal candidates have strong communication and sales skills, a customer-first attitude, and the ability to multitask in a fast-paced environment.