Customer Experience & Membership Advisor

Flagship Carwash; Williamstown (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Spotless Brands is seeking a Customer Service Advisor to greet guests at car wash and lube entry points, educate on services, and sell memberships. The role emphasizes effective communication, upselling, and delivering a best-in-class customer experience in a fast-paced environment.

The CSA will identify customer needs, present value, process payments, and maintain a clean, safe site while collaborating with the team to ensure smooth operations and high satisfaction across all guest touchpoints.

Qualifications

• Excellent communication and active listening skills.
• Sales-minded with ability to highlight value and drive conversions.
• Strong customer service and people skills with quick rapport-building.

Responsibilities

• Greet customers enthusiastically at entry points.
• Identify needs through open-ended questions and active listening.
• Educate customers on wash, detail, and maintenance packages; promote memberships.
• Handle payment transactions at kiosk and answer inquiries.
• Overcome objections with professionalism; guide customers to best solution.
• Maintain a clean, safe work area and collaborate with the team.

Skills

Communication

Active listening

Rapport building

Sales-driven

Time management

Education

High School Diploma or equivalent

Tools

Point-of-Sale systems

Job description

Spotless Brands is seeking a Customer Service Advisor to greet guests at car wash and lube entry points, educate on services, and sell memberships. The role emphasizes effective communication, upselling, and delivering a best-in-class customer experience in a fast-paced environment.

The CSA will identify customer needs, present value, process payments, and maintain a clean, safe site while collaborating with the team to ensure smooth operations and high satisfaction across all guest touchpoints.