Guest Services & Reservations Specialist

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Hyatt Hotels Corporation in the United States seeks a Guest Services Officer - Reservation to deliver outstanding service at the front desk. You will assist guests with check-in, reservations, and inquiries, contributing to a seamless experience in the Rooms Division.

Ideally you hold a hospitality qualification and have at least two years in hotel operations, with strong customer service and communication skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent service to guests.
• Contribute to smooth and efficient running of the Reception within the Rooms Division.

Skills

Customer service

Communications

Interpersonal skills

Education

Hospitality/Tourism management degree

Job description

Hyatt Hotels Corporation in the United States seeks a Guest Services Officer - Reservation to deliver outstanding service at the front desk. You will assist guests with check-in, reservations, and inquiries, contributing to a seamless experience in the Rooms Division.

Ideally you hold a hospitality qualification and have at least two years in hotel operations, with strong customer service and communication skills.