Guest Service Officer- Front Desk

Hyatt; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Hyatt is seeking a Guest Service Officer responsible for delivering exceptional guest experiences at the reception within the Rooms Division. The role emphasizes strong customer service and professional communication to ensure smooth hotel operations.

Ideal candidates have 1–2 years in hotel operations and hold a Hospitality or Tourism management diploma. Strong interpersonal skills and a proactive attitude are essential for success in this front-line role.

Qualifications

• Minimum 1–2 years of hotel operations experience.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent level of service to customers.
• Contribute to the smooth and efficient running of the Reception within the Rooms Division.
• Assist guests and communicate effectively with team members.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality or Tourism management diploma

Job description

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 to 2 years of work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.