Guest Services Officer - Back Office

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Guest Services Officer - Back Office to support the Rooms Division and ensure an excellent, consistent guest experience while contributing to smooth back-office operations.

Ideal candidates will have a hospitality or tourism degree and at least 2 years in hotel operations, with strong customer service and communication skills.

Positions at Hyatt properties include Hyatt Regency Grand Cypress (Orlando), Grand Hyatt Indian Wells, and Grand Hyatt at SFO.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide an excellent and consistent level of service to customers.
• Contribute to the smooth and efficient running of the back office within the Rooms Division.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Hospitality or Tourism degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Back Office is responsible to contribute to the smooth and efficient running of the back office within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Hyatt Regency Grand Cypress | Orlando , FL , US

Grand Hyatt Indian Wells Resort and Villas | Indian Wells , CA , US

Grand Hyatt at SFO | San Francisco , CA , US

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