Guest Services Officer - Reservations

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Hyatt Hotels Corporation in the United States seeks a Guest Services Officer - Reservation to deliver outstanding service at the front desk. You will assist guests with check-in, reservations, and inquiries, contributing to a seamless experience in the Rooms Division.

Ideally you hold a hospitality qualification and have at least two years in hotel operations, with strong customer service and communication skills.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Provide excellent and consistent service to guests.
• Contribute to smooth and efficient running of the Reception within the Rooms Division.

Skills

Customer service

Communications

Interpersonal skills

Education

Hospitality/Tourism management degree

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsible to provide an excellent and consistent level of service to your customers. Guest Services Officer - Reservation is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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