Luxury Reservations Agent

Hyatt Hotels Corporation; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

12 Complimentary hotel room nights at

Discounted room rates for colleagues

401K with employer match

Medical, dental and vision insurance

Employee stock purchase plan

Complimentary employee meals

Job summary

Hyatt Hotels Corporation seeks a Reservations Agent to provide warm, personalized service for room, dining, and activity bookings at our luxury properties. You will handle inbound calls, emails, and online requests, aiming to maximize guest satisfaction and revenue through thoughtful upsells.

With 1+ year in hotel reservations or guest services and a strong command of PMS/CRS and MS Office, you’ll thrive in a fast-paced team that values discretion, hospitality excellence, and seamless guest

Qualifications

• High school diploma or equivalent; hospitality, tourism or business education preferred.
• Minimum 1 year of experience in hotel reservations, front office, guest services, or related customer service role; luxury hospitality experience preferred.
• Excellent verbal and written communication skills with the ability to provide professional and personalized guest service.
• Strong sales aptitude with the ability to identify guest needs and confidently upsell room types, packages, and amenities.
• Proficiency with hotel PMS/CRS and Microsoft Office applications.

Responsibilities

• Manage inbound calls, emails, and online reservation requests while delivering exceptional, personalized service reflective of luxury Forbes hospitality standards.
• Take phone calls with a 2-4 week training timeframe starting with F&B operations and progressing to Room Reservations.
• Assist guests with room reservations, special requests, upgrades, packages, and itinerary planning to create seamless guest experiences.
• Pre-arrival calls to handle upcoming special requests, upsells, restaurant bookings, spa and recreation activities.
• Coordinate with Front Office, Housekeeping, Sales, and Concierge to fulfill guest preferences and special accommodations before arrival.
• Utilize property management and reservation systems to accurately manage inventory and guest profiles.

Skills

Fluent English

Customer service

Upselling

PMS knowledge

MS Office

Education

High school diploma or equivalent

Tools

PMS

CRS

Microsoft Office

Job description

Hyatt Hotels Corporation seeks a Reservations Agent to provide warm, personalized service for room, dining, and activity bookings at our luxury properties. You will handle inbound calls, emails, and online requests, aiming to maximize guest satisfaction and revenue through thoughtful upsells.

With 1+ year in hotel reservations or guest services and a strong command of PMS/CRS and MS Office, you’ll thrive in a fast-paced team that values discretion, hospitality excellence, and seamless guest