Guest Service Officer- Reservations

Hyatt; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Hyatt seeks a Guest Service Officer to deliver excellent, consistent service to guests and support Reservations within the Rooms Division to ensure smooth operations.

The ideal candidate will have 1–2 years of hotel operations experience, strong customer service, and outstanding communication and interpersonal skills to excel in a fast-paced hospitality environment.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1–2 years of work experience in hotel operations.
• Strong customer service, communications and interpersonal skills.

Responsibilities

• Provide an excellent and consistent level of service to guests.
• Support Reservations within the Rooms Division to contribute to smooth and efficient operations.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality/Tourism degree or diploma

Job description

You will be responsible to provide an excellent and consistent level of service to your customers.

The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservations within the Rooms Division

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 1 to 2 years of work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.