Guest Services Specialist — Hospitality & Reservations

Travel + Leisure Co.; New Braunfels (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off and holidays

Volunteer time off

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in the United States to warmly welcome guests and guide them from check-in to checkout. You will provide information about the resort and surrounding attractions, issue keys, process payments, balance cash, and ensure accurate folios.

The role requires clear English communication, a friendly professional appearance, and the ability to multitask in a fast-paced environment. We offer meaningful benefits with a diverse, collaborative team.

Qualifications

• Experience in guest services preferred.
• Ability to read/write English.
• Ability to work in a fast-paced environment.
• Professional appearance.

Responsibilities

• Greet guests and assist from registration to checkout.
• Issue unit keys and provide information about resort and attractions.
• Process cash and card transactions following procedures; balance cash receipts.
• Complete check-out procedures and verify charges.
• Reserve and confirm reservations for individuals or groups; provide room rate quotes.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Basic math

Computer skills

Tools

POS system

Cash register

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in the United States to warmly welcome guests and guide them from check-in to checkout. You will provide information about the resort and surrounding attractions, issue keys, process payments, balance cash, and ensure accurate folios.

The role requires clear English communication, a friendly professional appearance, and the ability to multitask in a fast-paced environment. We offer meaningful benefits with a diverse, collaborative team.