Front Desk Associate: Guest-Focused, Flexible Shifts, Growth

Staybridge Suites Florence Cincinnati South; Florence (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee hotel discounts across IHG &

Job summary

Staybridge Suites Florence Cincinnati South is looking for a Front Desk Associate to greet guests, manage reservations, and support a seamless check-in experience. The role offers a friendly, guest-focused environment with opportunities for growth.

The position runs on the 1st shift (7 AM - 3 PM) and is full-time, with a pay rate of $13-$15 per hour. Prior hotel front desk experience is a plus but not mandatory.

Qualifications

• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic to moderate computer proficiency
• Flexible availability including evenings, weekends, and select holidays
• PMS experience with major brands is a plus
• Prior front desk or customer service experience preferred

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Skills

Customer service

Multitasking

Computer skills

Flexible schedule

Tools

PMS software

Job description

Staybridge Suites Florence Cincinnati South is looking for a Front Desk Associate to greet guests, manage reservations, and support a seamless check-in experience. The role offers a friendly, guest-focused environment with opportunities for growth.

The position runs on the 1st shift (7 AM - 3 PM) and is full-time, with a pay rate of $13-$15 per hour. Prior hotel front desk experience is a plus but not mandatory.