Guest Relations Agent

Sales Match; Bakersfield (CA); On-site; USD 23,419 - 38,572; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Employee discounts on hotel services

Professional growth opportunities

Friendly work environment

Job summary

A hospitality company located in Bakersfield, California, is seeking a Guest Relations Representative. You will welcome and assist guests during check-ins and check-outs, handle complaints professionally, and provide information about hotel amenities and local attractions. The ideal candidate should possess strong communication and problem-solving skills, have at least 1 year of experience in customer service, and be detail-oriented. The role offers competitive hourly pay and great benefits.

Qualifications

• 1+ years of experience in guest relations, front desk, or customer service.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities and calm under pressure.

Responsibilities

• Welcome and assist guests with check-ins and special requests.
• Handle guest complaints and ensure quick resolutions.
• Provide information on hotel amenities and local attractions.

Skills

Guest relations

Verbal communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Degree in Hospitality Management

Tools

Hotel management software

Office tools

Job description

Job Responsibilities:

• Welcome and assist guests with check-ins, check-outs, and special requests
• Handle guest complaints and concerns with professionalism, ensuring quick resolutions

Assist with transportation, reservations, and excursions

• Provide information on hotel amenities, services, and local attractions
• Personalize guest experiences by remembering preferences and making recommendations

Ensure all guest interactions are handled efficiently and courteously

Maintain accurate, confidential guest records

Collaborate with other departments like housekeeping and concierge

• Support front desk operations as needed

Qualifications:

• High school diploma or equivalent; degree in Hospitality Management is a plus
• 1+ years of experience in guest relations, front desk, or customer service

Excellent verbal communication and interpersonal skills

Strong problem-solving abilities and calm under pressure

Detail-oriented with a focus on guest satisfaction

Proficiency in hotel management software and office tools

• Flexible availability, including nights, weekends, and holidays

Competitive hourly pay: $17 - $28

Health, dental, and vision insurance

Paid time off, sick leave, and holidays

Employee discounts on hotel services and accommodations

Professional growth and advancement opportunities

Friendly and supportive team environment