Guest Service Representative

NY HOTEL MANAGEMENT; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

A prestigious hotel management company in New York is seeking a Guest Service Representative to join their team. In this customer-facing role, you will greet and assist guests during check-in and check-out, manage front desk operations, and build rapport with guests to enhance their experience. The candidate should possess a high school diploma, solid knowledge of hospitality operations, and a strong commitment to customer service excellence. Join us and be the welcoming face of our hotel!

Qualifications

• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Ability to demonstrate genuine care for customers and employees.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer service

English proficiency

Tact and understanding

Ability to work in a fast-paced environment

Education

High School Diploma/GED

Job description

Benefits

• 401(k) matching
• Employee discounts
• Flexible schedule
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment