Guest Service Representative

Best Western Center Inn; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Career Advancement Opportunities

Competitive Compensation

Job summary

Best Western Center Inn is looking for a positive, friendly Guest Service Representative in Virginia Beach, VA. The role focuses on delivering exceptional service, assisting with check-in/check-out, processing payments, and answering guest inquiries. Candidates must be 21 or older and have open availability.

In this role, you'll engage with guests, ensure they have a pleasant experience, and comply with health and safety standards. If you enjoy working in a lively hospitality environment, we would love to hear from you!

Qualifications

• Must have a friendly and outgoing personality.
• Knowledge of hospitality industry standards is required.
• Proficiency in English; knowledge of other languages is a plus.
• Must demonstrate computer literacy.
• Ability to resolve customer issues effectively.
• Must be able to lift up to 30 pounds.
• Open availability is necessary.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations and manage inquiries via phone, email, and in-person.
• Build rapport with guests through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused issue resolution

Ability to lift 30 pounds

Open availability

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Guest Service Representative to provide exceptional service to hotel guests. The Front Desk Agent will assist guests with check‑in and check‑out, issue room keys, process payments, coordinate room availability with housekeeping, answer inquiries, and complete paperwork accurately. Your goal is to provide guests with an exceptional customer service experience. Must have open availability. Must be 21 to apply.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in‑person
• Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer‑focused orientation
• Able to lift 30 pounds
• Open availability
• Must be 21 to apply