Remote Guest Services Specialist

Sales Match; Fresno (CA); Remote; USD 28,929 - 37,195; Part time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holiday pay

Employee discounts on accommodations

Job summary

A hospitality company is looking for a Remote Guest Services Representative to provide exceptional customer service and support guests during their stay. Responsibilities include managing check-ins, resolving inquiries, and maintaining guest records. Candidates should have a high school diploma, 1-2 years of relevant experience, and strong communication skills. The role offers competitive pay between $21-$27 per hour, health insurance, paid time off, and opportunities for training and career development.

Qualifications

• 1-2 years of customer service experience, preferably in hospitality.
• Strong communication and problem-solving skills are necessary.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer inquiries about hotel amenities, services, and local attractions.
• Handle guest requests and resolve complaints professionally.

Skills

Customer service

Strong communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

Microsoft Office

Job description

A hospitality company is looking for a Remote Guest Services Representative to provide exceptional customer service and support guests during their stay. Responsibilities include managing check-ins, resolving inquiries, and maintaining guest records. Candidates should have a high school diploma, 1-2 years of relevant experience, and strong communication skills. The role offers competitive pay between $21-$27 per hour, health insurance, paid time off, and opportunities for training and career development.