Guest Service Representative

The Lodge on Lake Oconee; Eatonton (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

The Lodge on Lake Oconee is seeking a Guest Service Representative to provide exceptional customer service at our hotel. You will be the face of our establishment, assisting guests with check-in and check-out procedures, and handling various guest interactions. The ideal candidate possesses strong customer service and communication skills, is familiar with hospitality operations, and is enthusiastic about creating a welcoming environment. Join our team and help us ensure an unforgettable guest experience!

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Diploma/GED

Job description

Benefits

• Employee discounts
• Paid time off
• Flexible schedule
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment