Guest Services Pro - Part-Time Front Desk & Tours

Hostelling-International; Boston (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Free hostel stays

Employee discounts

Growth opportunities

Friendly environment

Job summary

Hostelling-International in Boston is seeking a Guest Services Associate for a part-time position. You will greet and register guests, manage reservations by phone, email, or online, and lead tours while addressing cultural and language differences.

The role supports security, daily reports, and hospitality operations. Applicant should have a high school diploma or GED, strong communication and cash handling skills, and a willingness to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED is required.
• Prior customer service experience preferred.
• Ability to speak a second language preferred.
• Excellent communication and cash-handling skills.

Responsibilities

• Welcome, register, orient, and supervise guests, with awareness of cultural differences and language barriers.
• Take reservations by telephone, e-mail, or online accurately and efficiently.
• Conduct hostel tours and encourage guest feedback.
• Ensure security and safety of the hostel, property, guests, and employees.
• Maintain shift reports, logs, and daily paperwork including overnight fees, sales, and rentals.
• Perform laundry, cleaning, bookkeeping, food prep, and other tasks as needed.
• Promote HI memberships and provide information about the hostel and local area to guests.
• Represent HI USA positively to guests, callers, and officials.
• Provide overnight, on-call assistance in emergencies.
• Perform other duties or projects as assigned by management.

Skills

Customer service

Second language

Cash handling

Communication

Conflict resolution

Multi-tasking

Team player

Evenings weekends

Education

High school diploma or GED

Tools

WINXP

MS Word

Excel

Outlook

Job description

Hostelling-International in Boston is seeking a Guest Services Associate for a part-time position. You will greet and register guests, manage reservations by phone, email, or online, and lead tours while addressing cultural and language differences.

The role supports security, daily reports, and hospitality operations. Applicant should have a high school diploma or GED, strong communication and cash handling skills, and a willingness to work evenings, weekends, and holidays.