Front Desk Pro - Part-Time Guest Services

Stonebridge Companies; Needham Heights (MA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge is seeking a part-time Guest Service Agent at Residence Inn Needham, MA. The role supports front office operations, handles guest inquiries, payments, and reservations, ensuring a high level of guest satisfaction.

Responsibilities include greeting and checking in guests, managing payments, and coordinating with housekeeping to address issues. Prior hotel front desk experience is preferred; strong customer service and POS skills are essential.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Skills

Customer service

Communication

Cash handling

Organizational skills

Problem solving

Independent work

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a part-time Guest Service Agent at Residence Inn Needham, MA. The role supports front office operations, handles guest inquiries, payments, and reservations, ensuring a high level of guest satisfaction.

Responsibilities include greeting and checking in guests, managing payments, and coordinating with housekeeping to address issues. Prior hotel front desk experience is preferred; strong customer service and POS skills are essential.