Guest Experience Pro — Part-Time Hostel Concierge

American Youth Hostels; Boston (MA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Free stays at HI USA hostels

Discounts on brands

Growth opportunities

Friendly work environment

Job summary

HI Boston Hostel in Boston, MA, is hiring a Part Time Guest Services Associate. You will welcome guests, handle check-ins, and promote HI memberships while maintaining a friendly, efficient reception.

The role requires strong communication, cash handling, and the ability to work evenings and weekends. Join a diverse team that supports travelers from around the world and helps them enjoy affordable travel opportunities.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred; second language a plus.
• Excellent communication and cash handling skills.
• Willingness to work evenings, weekends, and holidays.
• Computer literacy with common office software.

Responsibilities

• Welcome, register, orient, and supervise guests, respecting cultural differences.
• Take reservations by phone, email, or online with accuracy.
• Conduct hostel tours and gather guest feedback.
• Follow security and safety procedures for guests, staff, and property.
• Maintain shift reports, logs, and daily paperwork accurately.
• Perform laundry, cleaning, bookkeeping, and other tasks as needed.
• Promote HI memberships and provide information about the hostel and local area.
• Represent HI USA positively to guests, callers, and local officials.
• Provide overnight, on-call assistance in emergencies.
• Perform other duties as assigned by hostel management.

Skills

Customer service

Communication

Multitasking

Cash handling

Teamwork

Education

High school diploma or GED

Tools

WINXP

MS Word

Excel

Outlook

Job description

HI Boston Hostel in Boston, MA, is hiring a Part Time Guest Services Associate. You will welcome guests, handle check-ins, and promote HI memberships while maintaining a friendly, efficient reception.

The role requires strong communication, cash handling, and the ability to work evenings and weekends. Join a diverse team that supports travelers from around the world and helps them enjoy affordable travel opportunities.