Guest Services Associate | Part Time

Hostelling-International; Boston (MA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Free hostel stays

Employee discounts

Growth opportunities

Friendly environment

Job summary

Hostelling-International in Boston is seeking a Guest Services Associate for a part-time position. You will greet and register guests, manage reservations by phone, email, or online, and lead tours while addressing cultural and language differences.

The role supports security, daily reports, and hospitality operations. Applicant should have a high school diploma or GED, strong communication and cash handling skills, and a willingness to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED is required.
• Prior customer service experience preferred.
• Ability to speak a second language preferred.
• Excellent communication and cash-handling skills.

Responsibilities

• Welcome, register, orient, and supervise guests, with awareness of cultural differences and language barriers.
• Take reservations by telephone, e-mail, or online accurately and efficiently.
• Conduct hostel tours and encourage guest feedback.
• Ensure security and safety of the hostel, property, guests, and employees.
• Maintain shift reports, logs, and daily paperwork including overnight fees, sales, and rentals.
• Perform laundry, cleaning, bookkeeping, food prep, and other tasks as needed.
• Promote HI memberships and provide information about the hostel and local area to guests.
• Represent HI USA positively to guests, callers, and officials.
• Provide overnight, on-call assistance in emergencies.
• Perform other duties or projects as assigned by management.

Skills

Customer service

Second language

Cash handling

Communication

Conflict resolution

Multi-tasking

Team player

Evenings weekends

Education

High school diploma or GED

Tools

WINXP

MS Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Associate | Part Time

Full Time Boston, MA, US

Position Details

Pay: $18.85/ hour

Type: Part Time

Shift: Must have flexible availability to work either AM or PM shifts with weekend availability

Perks

• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• Opportunities for growth within HI USA
• Friendly and inclusive work environment

Responsibilities

• Welcome, register, orient, and supervise guests, providing group orientations mindful of cultural differences and language barriers.
• Take reservations by telephone, e-mail, or online efficiently and accurately.
• Conduct hostel tours and encourage guest feedback.
• Follow procedures to ensure the security and safety of the hostel, property, guests, and employees.
• Maintain all shift reports, logs, and daily paperwork accurately, including records of overnight fees, sales, and rentals.
• Perform laundry, cleaning, bookkeeping, food preparation, and other necessary tasks.
• Promote HI memberships and provide information about the hostel and local area to guests and visitors.
• Uphold the mission of HI USA: "To help all, especially the young, gain a greater understanding of the world and its people, through hostelling."
• Represent HI USA and the hostel positively to guests, callers, and local officials.
• Provide overnight, on-call assistance in emergencies.
• Perform other duties or projects as assigned by hostel management.

Skills/Qualifications

• High school diploma or GED
• Preferred: Customer service experience, hostelling experience, and the ability to speak a second language
• Excellent communication skills and ability to handle cash accurately
• Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
• Ability to multi-task in a fast-paced environment and work independently or as part of a team
• Computer literacy (WINXP, MS Word, Excel, Outlook)
• Willingness to work evenings, weekends, and holidays as required
• Preferred: First aid and CPR certification (training can be provided)

Physical Requirements

• Regularly required to sit, use hands and arms
• Frequently required to stand, walk, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and move up to 50 pounds
• Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
• Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.