Guest Services Pro - Front Desk with Growth & Benefits

UPTOWN HGI; Albuquerque (NM); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Sick Pay

Job summary

Legacy Hospitality is seeking a Guest Services Representative to greet guests at the front desk and manage reservations, ensuring a smooth stay from arrival to departure.

In this role you will handle check-ins/outs, assist with inquiries, manage billing and payments, and coordinate with housekeeping to maintain excellent guest experiences. A friendly, professional demeanor and flexible availability are essential.

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication and customer-service skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible scheduling availability.

Responsibilities

• Welcome guests with a friendly, efficient check-in experience.
• Handle check-outs and ensure billing accuracy.
• Manage reservations, room assignments, and special requests.
• Answer phone calls and assist with guest inquiries.
• Communicate with housekeeping and other departments to ensure smooth operations.
• Process payments and maintain accurate records.
• Work flexible schedules, including mornings, evenings, weekends, and holidays.

Skills

Strong communication

Multitasking

Professionalism

Detail-oriented

Calm under pressure

Teamwork

Job description

Legacy Hospitality is seeking a Guest Services Representative to greet guests at the front desk and manage reservations, ensuring a smooth stay from arrival to departure.

In this role you will handle check-ins/outs, assist with inquiries, manage billing and payments, and coordinate with housekeeping to maintain excellent guest experiences. A friendly, professional demeanor and flexible availability are essential.