Guest Service Rep

Marriott-Pyramid-Albuquerque; Albuquerque (NM); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

Paid Time Off

401k

Employee Discounts including travelper

Growth and advancement opportunities

Sick Pay

Job summary

Legacy Hospitality is seeking a Front Desk Host to greet guests, manage reservations, and ensure smooth arrivals and departures at our Albuquerque property.

You will deliver a warm, professional check-in experience, handle payments, coordinate with housekeeping, and adapt to flexible shifts including mornings, evenings, weekends and holidays. Prior hotel or guest service experience is a plus.

Qualifications

• Strong guest service mindset and communication skills.
• Professional demeanor with attention to detail.
• Ability to multitask in a fast-paced environment.
• Calm under pressure with problem-solving abilities.
• Positive, respectful, and team-oriented attitude.

Responsibilities

• Welcome guests with a friendly, efficient check-in experience.
• Handle check-outs and ensure billing accuracy.
• Manage reservations, room assignments, and special requests.
• Answer phone calls and assist with guest inquiries.
• Resolve guest concerns with professionalism and care.
• Process payments and maintain accurate records.
• Communicate with housekeeping and other departments for smooth operations.
• Work flexible schedules including mornings, evenings, weekends and holidays.

Skills

Guest service

Communication

Multitasking

Attention to detail

Calm under pressure

Team oriented

Job description

Join Legacy Hospitality as a Front Desk Host

Looking to grow your hospitality career in a guest focused environment Join Legacy Hospitality as a Front Desk Host and become the face of the hotel creating strong first impressions and seamless guest experiences

In this role you will welcome guests manage reservations and ensure every stay runs smoothly from arrival to departure If you enjoy working with people and thrive in a fast paced setting this is your opportunity

We offer competitive pay full benefits and a culture where your work is valued and recognized

Why You Will Love Working With Us

At Legacy Hospitality our culture is built on CARE

• Compassion
• Authenticity
• Respect
• Empathy

We are committed to creating a workplace where team members feel supported valued and empowered to grow

Benefits for Full Time Employees include

• Medical Dental and Vision Insurance
• Life Insurance
• Paid Time Off
• 401k

Benefits for all employees Full and Part Time include:

• Employee Discounts including travel perks
• Growth and advancement opportunities
• Sick Pay

What You Will Do

As a Front Desk Host you will

• Welcome guests and provide a friendly efficient check in experience
• Handle check outs and ensure billing accuracy
• Manage reservations room assignments and special requests
• Answer phone calls and assist with guest inquiries
• Resolve guest concerns with professionalism and care
• Process payments and maintain accurate records
• Communicate with housekeeping and other departments to ensure smooth operations
• Work flexible schedules including mornings evenings weekends and holidays

What We Are Looking For

We are seeking team members who are

• Strong communicators with a guest first mindset
• Professional polished and detail oriented
• Able to multitask and stay organized in a fast paced environment
• Calm under pressure with strong problem solving skills
• Positive respectful and team oriented
• Preferred
  • Previous hotel or guest service experience Familiarity with hotel systems or reservation platforms

Physical Requirements Essential Job Functions

This is an active role Candidates must be able to

• Stand and walk for extended periods up to 8 hours per shift
• Use computers phones and office equipment for extended periods
• Occasionally lift carry or move items such as luggage or supplies
• Maintain focus and professionalism during busy shifts