Guest Services Pro: Flexible Schedule & Growth

Legacy Hospitality; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Growth and Advancement Opportunities

Sick Pay

Job summary

Legacy Hospitality seeks a courteous Guest Services Representative to welcome guests, perform smooth check-ins, and manage reservations from arrival to departure.

In this front desk role, you will handle check-ins and check-outs, coordinate room assignments, answer inquiries, process payments, and work with housekeeping to ensure guest satisfaction. A friendly, multi-tasking team player thrives in our fast-paced hotel environment.

Qualifications

• Strong communication with a guest-first mindset.
• Professional, polished and detail-oriented.
• Able to multitask and stay organized in a fast-paced environment.
• Calm under pressure with problem-solving skills.
• Positive, respectful and team-oriented.
• Familiarity with hotel systems or reservation platforms.

Responsibilities

• Welcome guests and provide a friendly check-in experience.
• Handle check-outs and ensure billing accuracy.
• Manage reservations, room assignments and special requests.
• Answer phone calls and assist with guest inquiries.
• Resolve guest concerns with professionalism and care.
• Process payments and maintain accurate records.
• Communicate with housekeeping and other departments to ensure smooth operations.
• Work flexible schedules including mornings, evenings, weekends and holidays.

Skills

Guest-first mindset

Communication

Multitasking

Professionalism

Attention to detail

Calm under pressure

Teamwork

Education

High School Diploma or equivalent

Tools

Hotel PMS

Reservation platforms

Job description

Legacy Hospitality seeks a courteous Guest Services Representative to welcome guests, perform smooth check-ins, and manage reservations from arrival to departure.

In this front desk role, you will handle check-ins and check-outs, coordinate room assignments, answer inquiries, process payments, and work with housekeeping to ensure guest satisfaction. A friendly, multi-tasking team player thrives in our fast-paced hotel environment.