Guest Services Pro: Front Desk & VIP Support

Humanitarian Hotels; Chapel Hill (NC); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health care

Health Insurance—Multiple options

Life Insurance—Multiple options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. The role focuses on greeting guests, managing check-ins and check-outs, and delivering exceptional service in a fast-paced hotel environment.

You will work at the front desk, answer inquiries, and collaborate with team members to ensure a smooth guest experience. Our benefits include daily pay options, telemedicine, multiple health and life insurance plans, a 401(k) match, PTO, and more.

Qualifications

• Minimum of one year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Basic computer skills

Responsibilities

• Greet guests with personal recognition upon arrival
• Answer phone calls within three rings with a friendly tone
• Handle guest inquiries and provide accurate information
• Assist with lobby setup and front desk duties as needed
• Process check-ins/check-outs with proper identification and payment methods
• Maintain a clean and organized front desk area
• Protect guest PII and follow data handling procedures
• Support additional duties to meet business objectives

Skills

Basic computer skills

Communication skills

Guest service excellence

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team. The role focuses on greeting guests, managing check-ins and check-outs, and delivering exceptional service in a fast-paced hotel environment.

You will work at the front desk, answer inquiries, and collaborate with team members to ensure a smooth guest experience. Our benefits include daily pay options, telemedicine, multiple health and life insurance plans, a 401(k) match, PTO, and more.