Guest Services Pro - Front Desk, Growth & Benefits

HGI HOMEWOOD SUITES; Albuquerque (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Growth Opportunities

Sick Pay

Job summary

Legacy Hospitality is seeking a Guest Services Representative to provide a welcoming front-desk experience. You will manage reservations, check-in/out, and billing while delivering exceptional guest service in a fast-paced environment.

You will coordinate with housekeeping and other teams to ensure seamless stays and respond promptly to guest inquiries. This role offers full-time hours and benefits, with flexibility across mornings, evenings, weekends, and holidays.

Qualifications

• Strong communicators with a guest-first mindset.
• Professional, polished, and detail-oriented.
• Able to multitask and stay organized in a fast-paced environment.
• Calm under pressure with strong problem-solving skills.
• Positive, respectful, and team-oriented.

Responsibilities

• Welcome guests and provide a friendly, efficient check-in experience.
• Handle check-outs and ensure billing accuracy.
• Manage reservations, room assignments, and special requests.
• Answer phone calls and assist with guest inquiries.
• Resolve guest concerns with professionalism and care.
• Process payments and maintain accurate records.
• Communicate with housekeeping and other departments for smooth operations.

Skills

Strong communication

Guest-first mindset

Professionalism

Detail-oriented

Multitasking

Calm under pressure

Problem solving

Team-oriented

Job description

Legacy Hospitality is seeking a Guest Services Representative to provide a welcoming front-desk experience. You will manage reservations, check-in/out, and billing while delivering exceptional guest service in a fast-paced environment.

You will coordinate with housekeeping and other teams to ensure seamless stays and respond promptly to guest inquiries. This role offers full-time hours and benefits, with flexibility across mornings, evenings, weekends, and holidays.