Guest Services Pro — Front Desk with Flexible Hours

GF Hotels & Resorts; Canton (OH); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

GF Hotels & Resorts' Canton property is seeking a friendly Front Desk Agent to warmly welcome guests, manage their account information, process reservations, and ensure every stay starts with a smile and a seamless check-in experience.

You will manage guest accounts, answer questions, coordinate with housekeeping to prepare rooms, and resolve issues with professionalism in a fast-paced environment that offers growth, flexible hours, and opportunities for advancement.

Formación

• High school diploma or GED required or equivalent
• Strong customer service, interpersonal, organizational and time management skills
• Hospitality experience preferred for front desk or similar role
• Proficient in handling phone calls and maintaining composure in stressful situations
• Proficiency with Microsoft Office and reservation systems

Responsabilidades

• Take incoming calls, online and in-person room bookings and answer questions about rates, availability, amenities, rewards programs, and special requests
• Coordinate with housekeeping to ensure guest accommodations are ready
• Greet guests, check in and check out, distribute keys and room assignments, and record credit card information
• Maintain accurate and up-to-date guest account information
• Address and mitigate guest complaints as needed

Conocimientos

Customer service

Interpersonal skills

Organizational skills

Time management

Educación

High school diploma or GED

Herramientas

Microsoft Office

Reservation systems

Descripción del empleo

GF Hotels & Resorts' Canton property is seeking a friendly Front Desk Agent to warmly welcome guests, manage their account information, process reservations, and ensure every stay starts with a smile and a seamless check-in experience.

You will manage guest accounts, answer questions, coordinate with housekeeping to prepare rooms, and resolve issues with professionalism in a fast-paced environment that offers growth, flexible hours, and opportunities for advancement.