Guest Services Pro — Front Desk & Reservations

Stonebridge; Aurora (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

wellness support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge in Aurora, CO is hiring a Guest Service Agent to smooth check-in/check-out, manage guest records, and handle inquiries with a high level of service.

You will use the property management system to update reservations, assist guests with payments, and coordinate with housekeeping to ensure guest satisfaction. This full-time role requires evenings, weekends, and holiday shifts; training is provided and benefits are included.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts in PMS.
• Compute bills, collect payments, and make change.
• Balance cash and perform basic bookkeeping tasks.

Skills

Guest service

Cash handling

PMS software

Communication

Organization

Independent work

Tools

Property Management System

Job description

Stonebridge in Aurora, CO is hiring a Guest Service Agent to smooth check-in/check-out, manage guest records, and handle inquiries with a high level of service.

You will use the property management system to update reservations, assist guests with payments, and coordinate with housekeeping to ensure guest satisfaction. This full-time role requires evenings, weekends, and holiday shifts; training is provided and benefits are included.