Guest Service Pro — Front Desk & Hospitality Growth

Fairfield Inn and Suites Farragut West Knox; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, Wellness and Care benefits

401(k) and matching

Employee Assistance Program

Job summary

Fairfield Inn and Suites Farragut West Knox is seeking a Guest Services / Front Desk Representative responsible for consistently delivering outstanding customer service. The successful candidate will assist guests with check-in/checkout, respond to requests, and handle clerical duties. Essential skills include communication, a sense of urgency, and a commitment to guest satisfaction. We offer a supportive work culture, emphasizing teamwork and inclusivity, alongside various benefits including paid time off, health and wellness programs, and 401(k) matching.

Qualifications

• Must be responsible for security of guests and hotel assets.
• Able to communicate effectively in writing, by telephone, and in person.
• Must have knowledge of fire alarm systems and emergency procedures.

Responsibilities

• Deliver outstanding customer service to guests during check-in/check-out.
• Respond to guest requests with urgency and concern.
• Perform clerical duties including reception and simple accounting tasks.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Job description

Fairfield Inn and Suites Farragut West Knox is seeking a Guest Services / Front Desk Representative responsible for consistently delivering outstanding customer service. The successful candidate will assist guests with check-in/checkout, respond to requests, and handle clerical duties. Essential skills include communication, a sense of urgency, and a commitment to guest satisfaction. We offer a supportive work culture, emphasizing teamwork and inclusivity, alongside various benefits including paid time off, health and wellness programs, and 401(k) matching.