Guest Experience Agent — Flexible Schedule

Legacy Ventures; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Legacy Ventures is seeking a Guest Service Agent in Knoxville to welcome guests, register arrivals, and assist with check-out while ensuring a smooth stay. You will handle reservations, room assignments, and guest inquiries with a focus on hospitality and accuracy.

The role requires strong communication, multitasking, and cash-handling skills, supported by a solid front desk computer system and teamwork. A high school diploma is preferred, with college consideration.

Qualifications

• Strong guest service skills and ability to manage reservations and payments.
• Excellent written, verbal, and interpersonal communication.
• Ability to multitask in a busy hotel front-desk environment.

Responsibilities

• Greet, register, and assign rooms to guests.
• Make and modify reservations; provide hotel information.
• Process payments and post charges; balance cash drawer.
• Answer inquiries about hotel services and local directions.
• Maintain accurate guest records and reporting.

Skills

Customer service

Communication

Teamwork

Attention to detail

Cash handling

Computer literacy

Education

High school diploma or GED

College degree preferred

Tools

Front Desk computer system

Job description

Legacy Ventures is seeking a Guest Service Agent in Knoxville to welcome guests, register arrivals, and assist with check-out while ensuring a smooth stay. You will handle reservations, room assignments, and guest inquiries with a focus on hospitality and accuracy.

The role requires strong communication, multitasking, and cash-handling skills, supported by a solid front desk computer system and teamwork. A high school diploma is preferred, with college consideration.