Guest Experience Lead | Front Desk & Guest Services

Vision Hospitality Group, Inc.; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Stay Discounts

401(k) matching

Employee Assistance Program

Job summary

Vision Hospitality Group, Inc. is seeking a Guest Services / Front Desk Representative in Chattanooga, TN. The role focuses on delivering exceptional guest experiences, managing check-in/check-out, and handling inquiries with urgency and courtesy.

Responsibilities include operating hotel systems, assisting during shifts, and upholding the company culture of teamwork and service excellence. A friendly, professional demeanor and ability to work in a fast-paced environment are essential.

Qualifications

• Experience in guest services or front desk roles preferred.

Responsibilities

• Deliver outstanding customer service to guests during check-in/check-out and throughout their stay.

Skills

Guest service

Telephone etiquette

Multitasking

Communication skills

Flexibility

Organization

Integrity

PMS familiarity

Tools

PBX phone system

PMS reservation systems

Job description

Vision Hospitality Group, Inc. is seeking a Guest Services / Front Desk Representative in Chattanooga, TN. The role focuses on delivering exceptional guest experiences, managing check-in/check-out, and handling inquiries with urgency and courtesy.

Responsibilities include operating hotel systems, assisting during shifts, and upholding the company culture of teamwork and service excellence. A friendly, professional demeanor and ability to work in a fast-paced environment are essential.