Guest Service Specialist - Flexible Shifts & Growth

Home2Suites by Hilton Hamilton Place; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching

Employee Assistance Program

Health Reimbursement Program

Flexible Spending Account

Job summary

A leading hotel chain in Chattanooga is seeking a Guest Services / Front Desk Representative. You will provide outstanding customer service, manage guest check-ins/check-outs, and maintain communication with guests and staff. Ideal candidates possess strong communication skills, are customer-focused, and thrive in a team environment. This role offers full-time and part-time options on rotating shifts, with various benefits.

Qualifications

• Must be able to report to scheduled shifts.
• Able to communicate effectively in writing, by telephone, and in person.
• Must have eyesight enabling vision both near and far.

Responsibilities

• Deliver outstanding customer service during check-in/check-out.
• Respond to guest requests with urgency and concern.
• Perform clerical duties and communicate with other departments.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Flexibility

Tools

PMS reservation systems

PBX phone system

Job description

A leading hotel chain in Chattanooga is seeking a Guest Services / Front Desk Representative. You will provide outstanding customer service, manage guest check-ins/check-outs, and maintain communication with guests and staff. Ideal candidates possess strong communication skills, are customer-focused, and thrive in a team environment. This role offers full-time and part-time options on rotating shifts, with various benefits.