Guest Services Pro: Front Desk & Guest Experience

Sonesta International Hotels; Plantation (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Guest Service Agent to provide exceptional service and support for hotel operations. This entry-level position includes responsibilities at the front desk, guest relations, and maintaining operational accuracy while ensuring a positive guest experience. Ideal candidates possess strong communication and organizational skills, along with a commitment to hospitality standards. Join our team and contribute to the mission of delivering outstanding guest experiences while enjoying a range of employee benefits.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts.
• Experience with Microsoft Office and Opera systems preferred.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Register guests, issue room keys, and provide information on hotel services.
• Accurately process all cash and credit card transactions.
• Promote teamwork and quality service through daily communication.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.

Skills

Customer Service

Mathematical Skills

Problem Solving

Organizational Skills

Communication Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Opera Systems

Job description

Sonesta International Hotels is seeking a Guest Service Agent to provide exceptional service and support for hotel operations. This entry-level position includes responsibilities at the front desk, guest relations, and maintaining operational accuracy while ensuring a positive guest experience. Ideal candidates possess strong communication and organizational skills, along with a commitment to hospitality standards. Join our team and contribute to the mission of delivering outstanding guest experiences while enjoying a range of employee benefits.