Guest Services Pro — Front Desk at Boutique Hotels

Janko Hospitality, LLC; Morris (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package with 401K

Hotel discounts

Job summary

Janko Hospitality, LLC, is seeking a Guest Services Representative for Holiday Inn & Express Suites Morris to deliver world-class service at the front desk, manage check-in/check-out, process reservations, and ensure guest satisfaction across all hotel operations.

The role requires a High School Diploma or equivalent, strong communication and customer service skills, and proficiency with Windows-based software.

Qualifications

• High School Diploma or equivalent required.
• IHG hotel experience is helpful.

Responsibilities

• Greet and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage wake-up calls and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.

Skills

Strong communication

Customer service

Organizational skills

Windows software

Education

High School Diploma or equivalent

Job description

Janko Hospitality, LLC, is seeking a Guest Services Representative for Holiday Inn & Express Suites Morris to deliver world-class service at the front desk, manage check-in/check-out, process reservations, and ensure guest satisfaction across all hotel operations.

The role requires a High School Diploma or equivalent, strong communication and customer service skills, and proficiency with Windows-based software.