Guest Service Representative

Holiday Inn Express & Suites Morris; Morris (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Hotel discounts

401K with matching

Job summary

Holiday Inn Express & Suites Morris is seeking a friendly Guest Service Representative to manage front desk operations and ensure guest satisfaction. You will greet guests, handle check-in/out, process reservations, and coordinate with other hotel departments to deliver outstanding service.

This role requires a High School diploma, strong communication skills, and prior customer service experience. Weekend and holiday availability is expected; must be able to lift light weights and stand for

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and customer service skills are essential.
• Experience in hotel front desk or guest services is preferred.

Responsibilities

• Greet and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries and promote hotel services to enhance guest experience.
• Operate telephone systems and manage messages and wake-up calls.
• Maintain professional appearance and support team members as needed.

Skills

Customer service

Communication skills

Front desk operations

Cash handling

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative

Salary Range: $15.50 To $16.50 Hourly

Guest Service Representative

Reports to: Operations Manager

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

JOB DESCRIPTION

The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.
• Requires bending, twisting, reaching, and pushing.

QUALIFICATIONS

• High School Diploma or equivalent work experience.
• Previous customer service or hotel experience required, IHG experience is helpful.
• Strong communication, customer service, and organizational skills.
• Computer proficiency using Windows-based software is preferred.