Guest Services Pro Elevate Check-Ins, Reservations & Service

Extended Stay America; Bessemer (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to warmly assist guests, answer phones, and handle check-ins/check-outs at the front desk. Responsibilities include processing payments, maintaining daily paperwork, and upholding safety standards across the property.

A strong guest-first attitude and reliable cash handling are essential. The role offers weekly pay and a supportive environment with benefits including medical, dental, vision, 401(k) and PTO.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to handle payments and basic cash handling.
• Strong guest-service orientation and problem-solving abilities.

Responsibilities

• Assist guests with inquiries and requests.
• Answer phones and route calls appropriately.
• Check guests in and out and process payments.
• Maintain front desk paperwork and reports.
• Adhere to safety and security procedures and company policies.

Skills

Guest service

Cash handling

Reservations

PMS software

Communication

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Extended Stay America is seeking a Guest Services Representative to warmly assist guests, answer phones, and handle check-ins/check-outs at the front desk. Responsibilities include processing payments, maintaining daily paperwork, and upholding safety standards across the property.

A strong guest-first attitude and reliable cash handling are essential. The role offers weekly pay and a supportive environment with benefits including medical, dental, vision, 401(k) and PTO.