Guest Services Pro: Front Desk & Reservations

ESA Management, LLC; Fridley (MN); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. The role includes front desk paperwork and upholding safety procedures for guests and associates.

Responsibilities include processing reservations, handling in-house balances, breakfast setup, and maintaining a clean front desk and public areas while promoting ESA’s service culture and guest satisfaction.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Resolve guest issues through the Make it Right process in line with ESA's service culture.
• Process reservations, registration, payment, and departures in accordance with guidelines.
• Handle collection efforts of all in-house balances; maintain cash, credit card and city ledger accounts.
• Setup, maintain, and takedown of breakfast display in a timely manner.
• Maintain an organized and clean work area behind the front desk, in the lobby, and in guest areas per standards.
• Sell the value of ESA to inquiries and convert them into reservations and occupied rooms consistent with standards.
• Collect guest information per guidelines, identify sales leads and opportunities.
• Periodically tour the property to ensure brand standards are met.
• Support reasonable accommodations for guest requests when possible and practical.
• Comply with all company policies, including key control and safety reporting.

Skills

English proficiency

PMS proficiency

Safety compliance

Phone handling

Cash handling

Education

High School Diploma or GED

Tools

PMS software

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. The role includes front desk paperwork and upholding safety procedures for guests and associates.

Responsibilities include processing reservations, handling in-house balances, breakfast setup, and maintaining a clean front desk and public areas while promoting ESA’s service culture and guest satisfaction.