Guest Services Pro: Welcomes Guests & Manages Reservations

Travel + Leisure Co.; Pinetop-Lakeside (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and provide information from registration to checkout. You will handle cash and card transactions, balance cash receipts, and assist with reservations and rate quotes at the resort.

Excellent English communication, problem-solving, and multitasking in a fast-paced environment are essential. The role emphasizes hospitality, accuracy in guest folios, and a professional appearance.

Qualifications

• Hospitality-focused with strong English reading/writing.
• Ability to solve problems with minimal supervision.
• Basic cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization.
• Basic computer and office skills.

Responsibilities

• Welcome guests warmly from registration to checkout and provide information about the resort.
• Issue unit keys and guide guests through the registration process.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and perform standard money-handling duties.
• Complete check-out procedures and verify correct charges in guest folios.
• Reserve and confirm reservations for individuals and groups and provide room rate quotes.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Attention to detail

Basic math

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and provide information from registration to checkout. You will handle cash and card transactions, balance cash receipts, and assist with reservations and rate quotes at the resort.

Excellent English communication, problem-solving, and multitasking in a fast-paced environment are essential. The role emphasizes hospitality, accuracy in guest folios, and a professional appearance.