Guest Experience Specialist

Travel + Leisure Co.; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout and help create memorable vacations.

You will guide guests through the registration process, quote room rates, and confirm reservations, while delivering friendly service with attention to detail in a fast-paced resort environment. You will handle cash and credit transactions, balance receipts, and ensure accurate charges on guest folios.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and provide information from check-in to checkout.
• Offer room rate quotes and confirm reservations.
• Provide information about the resort and area attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges on guest folios.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries promptly.

Skills

English proficiency

Problem solving

Basic math

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout and help create memorable vacations.

You will guide guests through the registration process, quote room rates, and confirm reservations, while delivering friendly service with attention to detail in a fast-paced resort environment. You will handle cash and credit transactions, balance receipts, and ensure accurate charges on guest folios.