Guest Service Representative

Wild Rose Entertainment; Emmetsburg (IA); On-site; USD 15,000 - 21,000; Full time

Job summary

Wild Rose Casino & Hotel in Emmetsburg is seeking a Guest Services Representative to provide superior guest service to all guests. The role is full-time and includes opportunities to engage with players, sign up club members, and promote amenities across the property.

The position requires handling phone calls, typing, and accurate transaction recording, with tips included as part of compensation. Wild Rose emphasizes brand ambassadorship and a fun work environment.

Qualifications

• Must be able to type, answer phones & record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities, participate in special functions & resolve guest complaints.

Responsibilities

• Assist players at the cage.
• Must be able to type, answer phones & record transactions accurately.
• Sign up new players and club members, redeem member points.
• Promote property amenities, participate in special functions & resolve guest complaints.
• Other duties as assigned.

Job description

Location: Emmetsburg

Department: Guest Services

Position Title: Guest Services Representative

Position Summary: The Guest Services Representative is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun!

Essential Functions:

• Assist players at the cage
• Must be able to type, answer phones & record transactions accurately
• Sign up new players and club members, redeem member points
• Promote property amenities, participate in special functions & resolve guest complaints
• Other duties as assigned

Schedule:

Schedule: The schedule for this position is classified as full-time

Salary: $13.00 / per hour plus tips

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.