Guest Services & Parking Operations Lead

Towne Park LLC; Miami (FL); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and AD&D

Short-term and long-term disability

401k retirement plan

PTO and holidays

Annual incentive bonuses

Job summary

Towne Park LLC is seeking an Associate Manager to ensure top-tier guest and client satisfaction at a designated location. You will lead guest services, supervise and train at least two associates, and drive performance through coaching and clear expectations.

You will manage recruitment, scheduling, and performance appraisals while maintaining client communications and meeting service and financial goals. This role requires hands-on leadership and a focus on safety and standards.

Qualifications

• Associate’s degree or equivalent degree preferred.
• Valid driver's license and clean driving record.
• Minimum of 1 year related experience in hospitality.
• Knowledge of Towne Park procedures and customer service standards.

Responsibilities

• Ensure guest service is delivered exceptionally and consistently on all shifts.
• Recruit, hire and train associates; coach and appraise performance.
• Set expectations, provide orientation, and supervise disciplinary actions when needed.
• Develop client relationships and maintain regular dialogue to exceed expectations.
• Monitor revenue, shift reports and cash handling with accuracy and controls.
• Foster safety, training and compliance across the site.

Skills

Guest service leadership

Staff management

Performance coaching

Recruiting

Disciplinary actions

Budget awareness

Communication skills

Safety compliance

Team motivation

Education

Associate’s degree or equivalent

Tools

MS Office

POS systems

Job description

Towne Park LLC is seeking an Associate Manager to ensure top-tier guest and client satisfaction at a designated location. You will lead guest services, supervise and train at least two associates, and drive performance through coaching and clear expectations.

You will manage recruitment, scheduling, and performance appraisals while maintaining client communications and meeting service and financial goals. This role requires hands-on leadership and a focus on safety and standards.