Guest Services Navigator (Front Desk)

Stonebridge; Denver (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Stonebridge, a historic Denver hotel housed in the iconic Colorado National Bank building, seeks a Guest Service Agent to ensure smooth check-in/out and provide exceptional guest services. You will manage reservations, process payments, and coordinate with housekeeping and maintenance to address guest issues in a landmark lobby setting.

The role emphasizes strong customer service, accuracy in records, and proficient use of property management systems, with a flexible schedule including evenings,

Qualifications

• Experience in hotel front desk or guest service preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, meals, and services to ledgers.
• Issue room keys and coordinate with bell staff.
• Assist guests with reservations and inquiries about services.

Skills

Customer service

Communication

Cash handling

Office software

Tools

Property management system

Word/Excel

Job description

Stonebridge, a historic Denver hotel housed in the iconic Colorado National Bank building, seeks a Guest Service Agent to ensure smooth check-in/out and provide exceptional guest services. You will manage reservations, process payments, and coordinate with housekeeping and maintenance to address guest issues in a landmark lobby setting.

The role emphasizes strong customer service, accuracy in records, and proficient use of property management systems, with a flexible schedule including evenings,