Guest Experience Specialist - Front Desk & Reservations

Stonebridge Companies; Denver (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Stonebridge Companies, Denver, seeks a Guest Service Agent to ensure smooth check-in/check-out and accurate guest records. You will assist guests with inquiries, payments, and reservations to deliver exceptional service.

Responsibilities include room assignments, billing, and coordinating with housekeeping, with a focus on accuracy and guest satisfaction. Strong communication and cash handling are essential for success.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Tools

Word

Excel

Job description

Stonebridge Companies, Denver, seeks a Guest Service Agent to ensure smooth check-in/check-out and accurate guest records. You will assist guests with inquiries, payments, and reservations to deliver exceptional service.

Responsibilities include room assignments, billing, and coordinating with housekeeping, with a focus on accuracy and guest satisfaction. Strong communication and cash handling are essential for success.