Guest Services Agent

Stonebridge Companies; Denver (CO); On-site; USD 21,923 - 31,224; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is looking for a Guest Service Agent in Denver, Colorado. This role involves ensuring smooth check-in and check-out procedures, maintaining guest records, and providing excellent guest services. You will be a vital part of the hotel's operations in a historic environment.

Ideal candidates have prior experience in guest services, strong communication skills, and proficiency in property management systems. Benefits include medical coverage, PTO, and travel perks.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Ability to work independently and follow established hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Skills

Customer service skills

Communication skills

Proficiency in property management systems

Basic bookkeeping tasks

Problem-solving abilities

Organizational skills

Tools

Word

Excel

Job description

City, State: Denver, Colorado

Step into a piece of Denver's history. Housed in the iconic Colorado National Bank building (est. 1915), our hotel is a Neoclassical landmark crafted from the same Colorado Yule Marble as the Lincoln Memorial. As a Guest Services Agent, you won’t just be working at a front desk; you’ll be a "Navigator" in a stunning three-story atrium filled with historic Allen Tupper True murals and original bank vaults that now serve as one-of-a-kind meeting spaces.

Title

Guest Service Agent

Location

Denver, CO

FLSA

Non-Exempt

Status

Full-time

Reports to

Operations Manager

Pay Range

$19.29

Job Summary

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Required Experience, Education, and Skills

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem‑solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Work Environment

Primarily indoor work within the hotel’s front desk and lobby areas.

Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

Notice

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-04-29.