Guest Services Manager - Front Desk Leader with Bonus

LBA Hospitality; San Antonio (TX); Sur place; USD 52 000 - 68 000; Plein temps

Avantages offerts par ce poste

Quarterly bonus

Health insurance

Paid time off

401k with Employer Match

DailyPay available

Hotel discounts

Résumé du poste

LBA Hospitality is seeking a Guest Service Manager in San Antonio to lead front desk and guest service operations, ensuring friendly, responsive service while maintaining brand standards.

The role emphasizes team leadership, scheduling, and budget adherence, with benefits including a quarterly bonus and opportunities for growth. This on-site, full-time position requires weekend availability and occasional overnight travel.

Qualifications

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Responsabilités

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Connaissances

Staff supervision

Customer service

Leadership

Communication

Organization

Problem-solving

Multitasking

Outils

Property Management Systems

Description du poste

LBA Hospitality is seeking a Guest Service Manager in San Antonio to lead front desk and guest service operations, ensuring friendly, responsive service while maintaining brand standards.

The role emphasizes team leadership, scheduling, and budget adherence, with benefits including a quarterly bonus and opportunities for growth. This on-site, full-time position requires weekend availability and occasional overnight travel.