Guest Service Pro — Front Desk & Revenue Growth

Westin San Antonio North; San Antonio (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off

401k with Employer Match

DailyPay option

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is seeking a friendly Guest Service Representative to join our front desk team at Westin San Antonio North. You will greet guests, check them in/out, handle reservations and payments, and promote hotel services to maximize revenue.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to manage multiple tasks with professionalism. This on-site role includes varied shifts, and opportunities for growth within our hospitality family.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Communication

Education

High school diploma

Job description

LBA Hospitality is seeking a friendly Guest Service Representative to join our front desk team at Westin San Antonio North. You will greet guests, check them in/out, handle reservations and payments, and promote hotel services to maximize revenue.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to manage multiple tasks with professionalism. This on-site role includes varied shifts, and opportunities for growth within our hospitality family.