Guest Service Manager: Front Desk Leader with Bonus & 401k

MOXY ATLANTA DOWNTOWN; Atlanta (GA); Presencial; USD 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay availability

Hotel discounts

Resumo da oferta

LBA Hospitality is hiring for a Guest Service Manager to lead front desk and guest service operations in a fast-paced environment. The role emphasizes ensuring friendly, responsive service while upholding brand standards and operational controls.

Qualified candidates bring leadership experience in service settings, strong communication and organizational skills, and the ability to manage multiple tasks simultaneously.

Qualificações

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Responsabilidades

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Conhecimentos

Leadership

Communication

Organization

Problem-solving

Staff supervision

PMS experience

Ferramentas

Property Management System (PMS)

Basic computer apps

Descrição da oferta de emprego

LBA Hospitality is hiring for a Guest Service Manager to lead front desk and guest service operations in a fast-paced environment. The role emphasizes ensuring friendly, responsive service while upholding brand standards and operational controls.

Qualified candidates bring leadership experience in service settings, strong communication and organizational skills, and the ability to manage multiple tasks simultaneously.