Hotel Operations Lead - Guest Experience & Service

Hilton-Home2-Suites; Jackson (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical & Dental

Paid Holidays

Paid Time Off

Employee stay discounts

Job summary

Home2 Suites by Hilton is seeking an Operations Manager to lead front desk and daily hotel operations, ensuring guests feel welcomed and cared for throughout their stay. You are a hands-on leader with a customer-first mindset, able to keep a fast-paced hotel running smoothly.

Join us to lead with care, consistency, and strong hospitality. Responsibilities include overseeing day-to-day operations, coaching front office staff, implementing service recovery guidelines, and assisting the General

Responsibilities

• Oversee day-to-day hotel operations, ensuring departments work together seamlessly and stay focused on exceeding guest expectations.
• Establish and support service recovery guidelines to resolve concerns quickly and ensure complete guest satisfaction.
• Coach, train, and develop front office team members; create a motivating environment where people can grow, learn, and advance.
• Assist the General Manager with the development, implementation, and monitoring of financial and operational plans that align with company goals.
• Serve as Manager on Duty as assigned.

Job description

Home2 Suites by Hilton is seeking an Operations Manager to lead front desk and daily hotel operations, ensuring guests feel welcomed and cared for throughout their stay. You are a hands-on leader with a customer-first mindset, able to keep a fast-paced hotel running smoothly.

Join us to lead with care, consistency, and strong hospitality. Responsibilities include overseeing day-to-day operations, coaching front office staff, implementing service recovery guidelines, and assisting the General