Front Desk & Retail Operations Manager

Guest Services, Inc.; Washington; On-site; USD 28,000 - 40,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Manager to oversee the front desk, housekeeping and retail operations. You will manage guest check-in/out, reservations, and store retail activity while ensuring excellent guest service.

Responsibilities include staffing, training, scheduling, cash handling, and maintaining safety and standards across the unit. This role demands strong leadership and guest-focused communication.

Qualifications

• Experience in front desk operations and guest service.
• Clerical tasks including typing, filing and cash handling.
• Proficiency with MS Office applications (Outlook, Word, Excel).
• Strong interpersonal and leadership abilities.

Responsibilities

• Oversee front desk, housekeeping and retail operations.
• Recruit, supervise, train, schedule and direct staff.
• Respond to guest inquiries and resolve complaints.
• Ensure cash is accounted for at shifts' start and end.
• Maintain safe facility environment and comply with safety standards.
• Represent the company professionally with clients and guests.

Skills

Typing

Filing

Cash register

Office machines

Multitasking

Customer service

Interpersonal skills

Leadership

Time management

Merchandising

Education

High School Diploma

Bachelor's Degree or related customer service experience

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services, Inc. is seeking a Front Desk Manager to oversee the front desk, housekeeping and retail operations. You will manage guest check-in/out, reservations, and store retail activity while ensuring excellent guest service.

Responsibilities include staffing, training, scheduling, cash handling, and maintaining safety and standards across the unit. This role demands strong leadership and guest-focused communication.