Front Desk & Retail Operations Manager

Guest Services Inc; Stehekin (WA); On-site; USD 29,000 - 40,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Manager to oversee front desk, housekeeping and retail operations, including check-in/check-out, reservations, and store activities. The role emphasizes guest service excellence and coordinating daily operations across multiple areas of the unit.

The position requires strong leadership, cash-handling experience, and proficiency with MS Office tools. A High School Diploma is required, with a Bachelor’s degree or related customer service experience

Qualifications

• High School Diploma required; Bachelor’s Degree or related customer service experience preferred.
• Clerical skills including typing, filing, and office-machine operations.
• Cash handling and balancing cash equivalents at shift start/end.
• Proficient in MS Outlook, Word and Excel.
• Strong interpersonal and communication skills with guests and staff.

Responsibilities

• Oversee front desk, housekeeping and retail operations, including check-in/check-out and guest reservations.
• Recruit, train, schedule and supervise front desk staff and coordinate with other units.
• Respond to guest inquiries and resolve complaints with a professional demeanor.
• Maintain cash control and accurate reporting at each shift.
• Monitor safety, sanitation, and facility standards and uphold company image.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Multi-tasking

Problem solving

Time management

Education

High School Diploma

Bachelor’s Degree (preferred)

Customer service experience (preferred)

Tools

MS Outlook

MS Word

MS Excel

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Manager to oversee front desk, housekeeping and retail operations, including check-in/check-out, reservations, and store activities. The role emphasizes guest service excellence and coordinating daily operations across multiple areas of the unit.

The position requires strong leadership, cash-handling experience, and proficiency with MS Office tools. A High School Diploma is required, with a Bachelor’s degree or related customer service experience