Guest Services Leader — Front Desk Supervisor

Automatic Data Processing, Inc.; Davenport (IA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

Leadership role

Job summary

Hotel Blackhawk in Davenport, IA is seeking a strong Front Desk Supervisor to lead our front office team and ensure exceptional service from arrival to departure.

This hands-on leadership role requires guiding staff, managing check-ins and check-outs, handling VIP requests, and coordinating with housekeeping and maintenance to meet guest needs while upholding brand standards.

Flexibility with evenings, weekends, and holidays is required.

Qualifications

• 3–5+ years of hotel front desk experience.
• At least 1–2 years in supervisory role.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Supervise daily front desk operations with efficiency and professionalism.
• Lead and motivate front desk agents to deliver outstanding guest service.
• Handle escalated guest concerns and VIP requests.
• Monitor check-in/check-out processes for a smooth experience.
• Train new team members and reinforce service standards.
• Assist with scheduling, shift coverage, and staff performance.
• Ensure proper handling of reservations, billing, and cash transactions.
• Collaborate with housekeeping, maintenance, and management to meet guest needs.
• Maintain a polished, guest-ready front desk environment.

Skills

Front desk leadership

Guest service

Communication

Conflict resolution

Team motivation

Scheduling

Tools

Opera PMS

FOSSE

Job description

Hotel Blackhawk in Davenport, IA is seeking a strong Front Desk Supervisor to lead our front office team and ensure exceptional service from arrival to departure.

This hands-on leadership role requires guiding staff, managing check-ins and check-outs, handling VIP requests, and coordinating with housekeeping and maintenance to meet guest needs while upholding brand standards.

Flexibility with evenings, weekends, and holidays is required.